BYD Accident Assist

Your fast, reliable route to managing your repair with clarity, confidence and ease, with a nationwide approved repair network.

Report an Accident

Call 0333 051 0814 to start the repair process

Request Estimate

Use our form to register your repair requirements

Review your repair

Visit your repair hub to view the progress of your repair

If your BYD is damaged, knowing what to do next should feel simple.

BYD Accident Assist connects you with the support of a national network of BYD Approved Repairers.

Need help?

Call BYD Accident Assist on 0333 051 0814 or use our online estimate form to to arrange an inspection.

Why choose BYD Accident Assist?

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Access to the nationwide BYD Approved Repairer network

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Qualified technicians with specialist repair knowledge

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Authorised repair methods and appropriate equipment

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Genuine BYD parts used where required

The right expertise for your BYD

Your BYD brings together advanced vehicle systems, driver-assistance technology and electrified components.Choosing a BYD Approved Repairer helps ensure your vehicle is repaired by qualified technicians with access to BYD repair information, specialist equipment and the correct repair methods.

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Frequently Asked Questions

Not sure what to do next? Start here for step-by-step support.

Repair times vary depending on the level of damage, parts availability, and the repair method required. Your chosen BYD approved repairer will provide an estimate and keep you updated throughout the repair.

Find out more

Use our online form to register your repair request. Share a few details about what happened and, if it's safe, upload photos of the damage. We'll then help route you to the right support and a nearby BYD approved repairer.

Start your request

In many cases you can choose where your vehicle is repaired, but it may depend on your policy and the type of claim. If you are unsure, check with your insurer. Choosing a BYD approved repairer helps ensure repairs meet BYD standards for methods, training, and quality.

Where required, repairers use genuine BYD parts to support correct fit, safety, and performance. Your repairer can confirm parts requirements based on the repair method and the damage assessed.

You can track progress through your repair hub once your request is registered. You'll see key milestones and updates, and anything you need to do next. The frequency and method of updates can vary by repair centre.

Your repair portal

Typically you'll need your vehicle registration, contact details, incident location, and a brief description of what happened. If available, photos of the damage and any third-party details can help. If you have an insurance policy number or claim reference, include that too.

BYD 9 Pillars of Excellence | Approved Repair Standard

The BYD repair centres of excellence set the benchmark for great service across our network. They shape every interaction, so customers receive the same high standard of care, wherever they go.

Approved Repair Standard

BYD Genuine Parts

Only genuine BYD parts give you the assurance of true compatibility, lasting reliability, and the highest repair standards across our approved network.

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BYD Qualified Technicians

Guided by the 9 Pillars, our approved network uses authorised BYD techniques and equipment, with ongoing training to keep skills sharp and standards aligned.

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Driving Greener Repairs

BYD's repair network reflects a commitment to the environment, supported by the Green Earth Initiative and aligned with the ARIES standard.