BYD Accident Assist
  • Repair Portal
  • Timeline
  • My Repairer
  • Feedback
  • Guarantee
  • Green Earth Initiative
  • Help

Welcome to your BYD Repair Hub

Vehicle Registration * *
Repair Reference * *

Don't have a Repair Reference? Retrieve yours now

Sign in to book in your repair, view progression and notifications, download your guarantee and leave feedback via the BYD portal.

Straightforward, stress free booking.

Book your repair in minutes using our intuitive online system. Share a few details, upload photos, and choose your preferred repairer from BYD's approved repairer network.

Customer booking a BYD repair on a mobile phone

Stay informed at every stage.

Track your repair anytime with intelligent updates that show only what's relevant. You'll be notified whenever something changes, so you're always up to date.

Customer checking repair progress updates online
Green Earth Initiative, tree planting and sustainability

Green Earth Initiative

Climate change is already affecting the world around us, but small choices made together can create a powerful impact.

GREEN EARTH INITIATIVE
BYD approved centre of excellence, repair quality standards

BYD 9 Pillars of Excellence

The BYD 9 Pillars set the standard across our network, ensuring every customer receives consistently high service.

OUR STANDARD
Customer support team providing help and guidance

Get in Touch

If you're unsure what to do next or need support, visit our help area or call our Vizion repair specialists on 0333 051 0814.

HELP & SUPPORT

Most of the common queries can be solved by looking at our FAQ's. Our help pages below explain each part of the process with instructions to help you book and manage your repair.

Where

Where's my
repair
reference?

How long will repairs take icon

When will my
repair be
ready?

How do I book my repair icon

How do I book
my repair?

Leaving feedback icon

How do I leave
feedback?

My repair guarantee icon

How do I get
my repair
guarantee?

Vizion

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