Frequently Asked Questions

Your Repair Reference will be found on our email or SMS, inviting you to select your repairer online and will be found below your vehicle registration number. You can request your reference to be sent and get more information.

Don't worry, you can still proceed by selecting the 'Continue' button at the bottom of the page.
We can arrange for our repairer to take some photos of the damage or you can add them later.

Where requested and approved by your insurer, the Vizion Repairer is tasked with providing a replacement vehicle for the duration of the repair. The replacement vehicle will be provided once your damaged vehicle arrives on site or is on route via a recovery agent.

You do also have an alternative with our Green Earth Initiative, if you don't require a courtesy car, you can choose to have a tree planted in your name.

The repair duration will depend upon the level of damage and the work required to repair your vehicle. Your repairer will be able to give you an estimated completion date upon preparation of the estimate.

This will be displayed on your portal, you will be notified if this changes due to parts availability or unforeseen circumstances.
For more information go to our dedicated page.

The portal is updated every time your repair progresses through the process.

In addition to this, you will also be notified if the repairer sends a photo or text update. Visit the 'Using your portal' for more information.

In the unlikely event of a problem with your repair, the first thing to do is to contact your repairer, their details are on the repair guarantee and on your repair portal. Explain any problems that you may have. As a Vizion approved repairer they will investigate and offer support to rectify the problem.

The Vizion Approved Repairer will collect your vehicle if the vehicle is immobile or you feel it is unsafe to drive.